Successfully using Remote Data Access

What you will need:

To use Remote Data Access Multi-User (multiple users simultaneously), you will need the following:

• Currently supported release of Sage 50 installed on your computer
• Sage Drive multi-user license (separate from and in addition to the Sage 50 multi-user license); to purchase the Remote Data Access multi-user license, contact Sales at 877-495-9904
• Each Sage 50 user accessing the company will need to sign in to Remote Data Access and have a unique Sage account email address, even local users accessing it over the local network
• A high-speed internet connection
  • A hard-wired high-speed Internet connection on any machine using Remote Data Access
  • For best performance: Download speed of at least 25mbps and an upload speed of at least 10mpbs
  • Minimum requirement: Download speed of 25mbps and an upload speed of 10mpbs
  • For companies less than 500 megabytes that do not use inventory or multiple lines on transactions an upload speed of 10mbps is sufficient
  • For companies greater than 500 megabytes that do not use inventory or multiple lines on transactions an upload speed of 10mbps or more is recommended for the best performance
  • For all companies using inventory and/or multiple lines on transactions, an upload speed of at least 10mbps is recommended for the best performance
  Note: The data size limit for Remote Data Access companies is 5.3GB, which includes attachments and archives.
• If your database size is larger than 5.3GB, you can use the purge process to reduce the database size; refer to How to Purge data

Note: Existing Sage 50 Accounting Multi-user local network environments must convert existing installs of Sage 50 Accounting to standalone versions of Sage 50 Accounting. Refer to How do I install when data is being shared with Remote Data Access.

How to get started:

1. Share your Sage 50 company to Remote Data Access

• Refer to How do I share a company using Remote Data Access?

2. Set up users to access your shared company

• See How do I add users to Remote Data Access?

Note: This is only needed if you are sharing with other users. If you are only sharing with yourself for use between work and home, you will not need to set up other users.

3. Downloading a shared Remote Data Access company

• Refer to How do I download a company shared with Remote Data Access?

Other processes:

How do I install on my home computer or laptop for Remote Data Access?

• See How do I install when data is being shared with Remote Data Access

How to pause sharing of a Remote Data Access company

• See How to pause and resume sharing of a Remote Data Access company

How to stop sharing a Remote Data Access company

• See How to stop sharing a company with Remote Data Access

Solving common errors:

• Error: "File System Error 43 in [File]" when opening a Remote Data Access (formerly Sage Drive) company
• Error: "Could not sync the Remote Data Access company"
• Error: "We were unable to authorize your Sage ID credentials" when trying to log into a Remote Data Access company
• Error: "The Company backup failed to upload to Remote Data Access"

Free training lessons:

• Using Cloud-connected Services

Attachment: 362_20230425125535_Sage Drive MU - Getting Started Guide.pdf

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