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Program doesn't open when opening a file or using the program icon

Created on  | Last modified on 

Summary

The program does not open or crashes after double clicking on the .SAI file, using the desktop program icon, or after entering username and password.

Resolution

Before you start:

 

  • Always create a backup of your data before proceeding with advanced solutions
  • If you have a new computer, see I bought a brand new computer and Sage 50 does not run on it
  • Windows updates are not available for Windows 7, Windows 8.0, or Windows 8.1
    • You will need to update to Windows 11 or the latest version of Windows 10
  • If prompted for the session date, see Sage 50 closes after session date without any error
  • If the Windows Event Viewer shows " ... Faulting module msvcr100.dll .... ", proceed to Method 6

 

Method 1: Check the INI file.

  1. See Error: "Sage 50 Accounting has encountered a problem and needs to close", but is still operational.
  2. Verify you can now open Sage 50.

Method 2: Special characters in company name.

  1. Uninstall Sage 50.
  2. If activation information is found automatically, click the options to enter it manually instead.
  3. When prompted, click Exit and do not activate the software.
  4. If Sage 50 opens without error, the company named being used during activation is causing the issue. When activating use a simplified company name that contains no special characters. - How to rename the company file

Method 3: Uninstall malware with the help of an IT professional.

  1. Run the malware removal tools - see the Additional Information section.
    • Note: The suggestions and links are provided for your information

Method 4: Clear the TEMP files.

  1. See How to delete temp files.
  2. Verify you can now open Sage 50.

Method 5: Is the buffer size too big?

  1. The Connection Manager shouldn't be larger than 256. See DocLink: Error: "Database engine timed out while serving the connection".
  2. Verify you can now open Sage 50.

Method 6: If Event Viewer logs show application failure messages indicating msvcr100.dll as the fault.

  1. Verify Microsoft Visual C++ 2010 Redistributable (x86) and Microsoft Visual C++ 2012 Redistributable (x86) are installed .
  3. Restart the computer and try to open Sage 50.
  4. If the issue persists:
    • Uninstall Sage 50 Accounting.
    • Open Windows Control Panel.
    • Open the list of installed programs.
    • Uninstall every instance of Microsoft Visual C++ 20XX Redistributable Package.
    • Reboot the computer.
    • Install all x86 Microsoft Visual C++ 20xx Redistributable again.
    • Install Sage 50 Accounting.
  5. Perform a Windows repair or re-install Windows. Consult a computer technician for assistance with repairing Windows.

Method 7: Create a new user profile

  1. If you can convert the sample company, but it doesn't open.
  2. If you can enter a user name and password, but the company file doesn't open.
  3. If the Event viewer is showing Sage 50 as the faulting application because of faulting module name kernalbase.dll on Windows 10.

Method 8: Reset Windows

  1. If creating a new Windows profile does not solve the issue, backup all your personal data and do a Windows reset with the help of your IT professional.

Method 9: Move the data to a new computer.

  1. Try a different computer.
  2. Verify you can now open your company.

 

Examples of malware / spyware that maybe on your system:

  • Amazon 1Button App
  • Anything from Crawler, LLC
  • Internet Optimizer
  • MediaBar, MusicLab, LLC
  • Melondrea
  • MySearchDial
  • Optimizer Pro (If does not show in the control panel/ Program and Features, please check in Start/ All Programs on the Desktop also)
  • Performance Optimizer
  • Save By Click
  • SearchAssist
  • SearchCore for Browsers
  • SearchProtect
  • Snap.do
  • Snap.do Engine
  • SPEEDbit Download Accelerator Plus (DAP)
  • SPEEDbit Video Accelerator
  • Trusteer Endpoint protection
  • Windows iLivid Toolbar
  • WiseConvert
  • zillatube
  • WSE_Vosteran

Malware removal tools

  1. Install Links:
  2. Link below works for multiple spyware / malware software beyond PC Optimizer. It does give you screenshots of what the software looks like. Start at Step 2.

Related links


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