Description
Cause
Resolution
- Open the IIS Manager, Select the CRM site
- Select Basic Settings
- Select Connect As set to 'Application User (Pass-through Authentication)'
- Select OK
- Select the CRM site
- Double Click on the Authentication interface
- Enable Anonymous and Windows Authentication
- Select Anonymous Authentication and click Edit
- Set the Anonymous Authentication to use the Application Pool Identity
- Open Internet Explorer and log in to CRM
- Setup all your user accounts so that the usernames matches the usernames Active Directory
- Select Administration -> Users -> User Configuration -> Change
- Set IIS Auto Login equal to Yes
- Set the Default Domain for IIS Auto Login to match your Windows Domain
- Run this SQL Query to remove passwords
- UPDATE users SET user_password = NULL
- Do an IISReset
- Open Internet Explorer
- Go to Internet Options
- Add the CRM URL to Trusted Sites
- Click the Custom Level option under Security
- Select User Authentication at bottom of list
- Set the option to 'Automatic Logon with Current Username and Password'
- Repeat step 19-23 on all workstations
The Sage CRM Help Center -> System Administrator -> Users -> Configuring automatic login will information.