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How to correct orphaned allocations.

Created on  | Last modified on 

Summary

How to correct orphaned allocations. Message : "This order line is under preparation" when attempting to create a delivery from a Sales Order.

Description

Cause

Resolution

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.
CAUTION: Sage Customer Support does not assist with issues related to third-party products or enhancements, hardware, report customizations, state or federal tax-related questions, or specific accounting questions. Please get in touch with your Sage business partner, network administrator, or accountant for assistance. Please refer to our Scope of Support document for details.

Note: If stock has been allocated to a closed sales order skip to step 3.

  1. Confirm that all shipments, preparation lists, and picking tickets have been deleted.
  2. Expand Sales, Allocations, Deallocations. (FUNDESALL)
    • Filter by the Order Number and click OK.
  3. Execute UTIVEN03 - This will look for deleted or closed sales orders with STOALL records.
    • Expand Development, Utilities, Miscellaneous, Run Processes. (EXETRT)
    • Enter UTIVEN03.
    • Enter Folder.
    • Enter start date to look for transactions.
    • Enter whether you want to purge (Y) or simulation mode (N). Run it in simulation mode to be sure it picks up the sales order.
  4. Run the stock resync utility to correct the inventory.
    • Expand Stock, Utilities, Stock resynchronization and control. (FUNSTOR)
    • Enter the site.
    • Enter the product.
    • Check Stock Lines, Product-site totals, and Stock lots.
    • Click OK.