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Unable to install tax form update

Created on  | Last modified on 

Summary

What to do when the automatic Aatrix update will not install when running tax forms and or the Aatrix update fails.

Cause

  • Program was run without administrator rights
  • Aatrix forms update did not download correctly
  • Processes blocking update

Resolution

Section 1: Run program as administrator

  1. Close Sage 50.
  2. Right-click on the Sage 50 icon and select Run as Administrator.
  3. Enter the administrator logon information if prompted or click Yes.
  4. Open your form and the update should install automatically. If it doesn't, proceed to Section 2.

Section 2: Manually download the update

  1. Go to https://aatrix.com/partners/sage50/updates/ and download the product update manually.
  2. Open Sage 50 and open the tax forms to verify that they were updated.
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