Summary
What to do when the automatic Aatrix update will not install when running tax forms and or the Aatrix update fails.
Cause
- Program was run without administrator rights
- Aatrix forms update did not download correctly
- Processes blocking update
Resolution
Section 1: Run program as administrator
- Close Sage 50.
- Right-click on the Sage 50 icon and select Run as Administrator.
- Enter the administrator logon information if prompted or click Yes.
- Open your form and the update should install automatically. If it doesn't, proceed to Section 2.
Section 2: Manually download the update
- Go to https://aatrix.com/partners/sage50/updates/ and download the product update manually.
- Open Sage 50 and open the tax forms to verify that they were updated.