Description
Cause
Resolution
Section 1: Create a Vendor Credit Memo (if you already have a prepayment or overpayment, skip to Section 2)
- Select Tasks, and select Vendor Credit Memos.
- Create a Vendor Credit Memo for the amount of the refund, and then assign it a credit memo number.
- Click Save.
Section 2: Create a refund Receipt(s)
- Select Tasks, Receive Money.
- Change Customer ID drop-down to Vendor ID.
- Select the appropriate Vendor from the list.
- Enter the amount of the refund and a short description if desired.
- Enter a reference number and click Save.
Note: When entering the check number value, you do not need to use an actual check number from your normal sequence.
Section 3: Apply the Vendor Credit Memo to the Receipt(s)
- Select Tasks, and select Payments.
- Select the Vendor ID.
- The Apply to Invoices tab should be indicated.
- Check the Pay box for the Vendor Credit Memo.
- Select Pay box for the Receipt. Note: Checking the Pay box will populate the total amount for the line item in the Amount Paid field.
- Verify the total amount of the payment being issued is 0.00 creating a zero dollar payment.
- Enter a check number to identify the transaction, and then click Save.
Note: When creating a vendor refund, you should not void or delete the original check.
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