Error: "Sage 50 cannot open this company. The most common cause for this error is that an old version of Btrieve is running."

The INI file is pointing to the incorrect data path, data does not reside in the data path, or Actian is damaged.

• Restart Actian on the computer that hosts the data. Refer to Error: "Sage 50 cannot be started" when Pervasive PSQL is not running or needs to be restarted

Option 2: Data is located on a server and the server receives the error

1. Select Start, and then select Control Panel
2. Select Add/Remove Programs or Programs and Features
3. Locate and right-click Sage 50 or Peachtree program, and then select Uninstall
4. Follow the prompts to uninstall the program
5. Reinstall the program refer to Installation Instructions - Sage 50—U.S. Edition
6. Verify you can open the program without error

Option 3: Data is on network drive

1. Browse to your ini file, refer to How to find data path and program path
2. Scroll down to the third paragraph, the last line reads DATAPATH=
3. Change the data path to reflect where your actual data path is located
4. Select File, and then click Save
5. Verify you can open the program without error

Option 4: Data is on a stand-alone computer

1. Copy your data folder from the current data path, refer to How to locate company directories
2. Paste your data folder into the correct data path
3. Verify you can open the company on a workstation

Option 5: Data folder permission

• Open the data folder and verify the user has full permissions, refer to Verify my data file permissions are correctly set

Option 6: Actian is Damaged

• Remove Pervasive and reinstall, refer to How to completely remove and reinstall Actian

Option 7: Folder Lock has files in a locked and encrypted state

• Folder Lock is a file encryption program that encrypts files and folders and puts them in a locked state. In this state, they do not appear in Windows and the program cannot find the necessary files. Unlock all Sage and data files before launching the program.