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Product update is not downloading or running

Created on  | Last modified on 

Summary

Download of product update does not run automatically or has stalled. Sage 50 installed a product update, but during installation, the program gives options of 'Restart' or 'Cancel' and goes into a loop. Nothing happens when closing the program. Product update is not downloading.

Description

Cause

Resolution

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.

Method 1: Check for Product updates through Sage program

  1. Select Help, and then select Check for Product Updates.
  2. If there is an update for your software, it will state that the program is downloading in the background and will ask you to update when you exit your program.
  3. Let the program download in the background.
  4. Close Sage 50.

Method 2: Manually run the automatic Downloaded update

  • The default download folder location for the updates is:
    • For Windows 8, and Windows 10: C:\Users\Public\Public Documents\Sage Software\Simply Accounting\Downloads
  • All the files in this folder have a file name like SA_[Version and Release]CPUP1.exe. For example:
    • Sage 50 2022 Canadian full version upgrade filename is: SA_20220CP1.exe
    • Sage50 2021 Release 2 Canadian version update filename is: SA_20212CPUUP1.exe
    • Sage 50 2020 Release 2 Canadian version update is: SA_20202CPUP1.exe
  • Refer to How do I manually download and install updates?

Method 3: Turn off User Account Control (UAC)

Note: Disabling UAC can make your system more vulnerable. Make sure you turn on UAC after the installation completes

Windows 10:

  1. Select Start. In the search field, type UAC.
  2. Click "Change User Account Control settings." Move slider down to Never Notify.
  3. Click OK and then restart the computer.

Windows 8:

  1. Select Start > Control Panel > User Accounts, and then select Change User Account Control Settings
  2. Move the slider down to Never Notify.
  3. Restart computer.

Note: After step 3, double-click Sage 50 and try to download the update again. The update installation will run automatically after the download finishes. Enable UAC after the product update installs completely

Method 4: Update did not fully download

  1. Check for incorrect update file size.
  2. Go to the update default directory and verify the file size is incorrect, refer to What are the default download folders for Sage 50 Canadian Edition Payroll/Product update?
  3. Download updates directly from Sage 50 Product and Payroll Updates.

DocLink: Nothing happens when clicking Restart Update
DocLink: How do I manually download and install updates?
DocLink: Sage 50 Product and Payroll Updates