Government Form and Aatrix FAQ

Q: Who is Aatrix?

Located in Grand Forks, ND, Aatrix Software has been developing innovative accounting software solutions since 1986. Originally founded to develop Macintosh accounting and payroll applications, Aatrix's Electronic Forms has established itself as a leader in payroll tax forms, providing Electronic Payroll Reports and accounting integrated eFiling capabilities.

In fact, as a result of partnering with more than 170 government agencies, Aatrix has been able to deliver built-in error checking capabilities that have resulted in less than 0.1% of Aatrix customers experiencing W-2 filing errors.

The Aatrix Electronic Forms Division is now one of the nation's premier payroll reporting specialists and supports over 265,000 active businesses and is responsible for printing an estimated 20 million W-2s for US businesses.

Q: Why are you using a third party company for government forms?

• Leveraging the expertise of a partner that specializes in state and federal filing provides clients a more robust, easier to use system. Aatrix supports over 265,000 businesses, prints an estimated 20 million W2s for businesses in the US.
• Aatrix allows filings to be easily viewed, modified, and retrieved on-screen.
• These forms can also be printed and electronically filed, without requiring a manual upload to a government site.
• Aatrix guarantees compliance for any file processed on-time via the Aatrix eFile Center.
• Aatrix replicates and updates more than 580 electronic form pages from over 250 supported forms in the US and Canada.
• Aatrix partners directly with more than 170 different government agencies so they can respond to changes quickly and guarantee compliance for any form filed on-time.
• Clients with separate data folders can combine W-2 and 1099 filing (see the Year-End Guide).
• Aatrix error checking eliminates 99.9% of W-2 rejections, fines, and time spent with the Social Security Administration. 10% of business have W-2 filing errors, while Aatrix clients experience less than 0.1%.

Q: Does Aatrix guarantee Compliance?

Aatrix Guarantees compliance for any file processed on-time via the Aatrix eFile Center and eliminates 99% of rejections, fines and time spend with the Social Security Administration.

Q: How long does Aatrix keep records of eFilings?

Aatrix keeps records of eFilings for seven years in compliance with Federal requirements.

Q: Do I have to eFile? Can I still print government forms?

You may still submit printed forms unless your state requires you to file electronically.

Q: How much does it cost to eFile?

Individual and packaging pricing can be found at: https://partner.aatrix.com/sage. For Sage 50 US visit https://partner.aatrix.com/partners/sage50/pricing. For Sage 500: https://partner.aatrix.com/sage500.

Q: Why do I have to pay to file when I already pay for a support plan?

In making a decision to partner with Aatrix, our goal was to provide our customers with improved government filing capabilities and expertise, such as:

• Quicker form updates
• Guaranteed form compliance for any file processed on-time using the Aatrix eFile Center
• Less risk of W-2 filing errors

We worked with Aatrix to provide our customers with these services while incurring the least amount of additional fees including package and special pricing offers.

Q: Who do I contact if I need help printing/eFiling, or have questions about the report amounts?

Contact your Sage product support. See https://sagecity.com/resources.

Q: Who do I contact if I have eFiling billing questions?

Contact Aatrix Support directly at: 701-746-6814 or by email at [email protected]

Q: Who do I contact if I eFiled and the state/federal agency has an issue with the form?

Contact Aatrix Support directly at: 701-746-6814 or by email at [email protected]

Q: If I use Aatrix to eFile, is my information secure?

Click here to view Aatrix's privacy statement.